Refund and Returns Policy

Refund and Return Policy

Not sure what you're looking for?

Effective Date: 8 April 2025
At PolyPlay Limited, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Return and Refund Policy below.

1. Returns

Eligibility for Returns: You can return most items within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.
Non-Returnable Items: Unfortunately, certain items cannot be returned, including custom or personalised products.

2. How to Initiate a Return

To initiate a return, please contact us at:

Email: [email protected]
Phone: +254 718 551 100 / 0733 551 100

Provide your order number and a brief description of the reason for the return. We will send you instructions on how to return the product.

3. Shipping Costs

Return Shipping: You are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., receiving an incorrect or damaged item).
Original Shipping Fees: Original shipping fees are non-refundable.

4. Refunds

Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method.
Timeframe for Refunds: Please allow up to 7-10 business days for your refund to appear in your account.

5. Customer Support

If you have any questions about our Return and Refund Policy or need assistance, feel free to reach out to us:

Email: [email protected]
Phone: +254 718 551 100 / 0733 551 100

Thank you for choosing PolyPlay Limited! We appreciate your business and are here to help you.

Refund and Return Policy

Not sure what you're looking for?

Quick Links

Products

Help

Contact US

Refund and Return Policy

Not sure what you're looking for?

Quick Links

Products

Help

Contact US

Your Cart