Privacy Policy

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Effective Date: 8 April 2025

Thank you for visiting PolyPlay Limited! We care about your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you interact with us.

1. Information We Collect We may collect the following types of information:

Personal Information: When you contact us, subscribe to our newsletter, or make a purchase, we may ask for details such as your name, email address, phone number, and shipping address.
Payment Information: If you make a purchase, we will collect payment details through our secure payment gateways.
Usage Data: We gather information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on our site.

2. How We Use Your Information

We may use your information for the following purposes:

To Process Orders: We use your information to process and fulfil your orders and manage your account.
To Improve Our Services: We analyse usage data to enhance our website, products, and services.
To Communicate With You: We may send you updates and marketing communications and respond to your enquiries.

To Ensure Safety: We may use your data to protect our users and ensure compliance with legal obligations.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. We may share your information with:

Service Providers: Third parties who assist us in processing payments, delivering products, or conducting our business operations.
Legal Authorities: If required by law, we may disclose your information to comply with legal requests.

4. Data Security

We take the security of your information seriously. We protect your data from unauthorised access, use, or disclosure. However, please remember that no method of transmission over the internet is 100% secure.

5. Your Rights

You have the following rights regarding your personal data:

Access: You can request details about the personal information we hold about you.
Correction: You can ask us to correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.

Opt-Out: You can opt out of receiving marketing communications from us at any time.

6. Cookies

Our website uses cookies to enhance user experience. Cookies are small data files stored on your device. They help us remember your preferences and improve site performance. You can manage cookie preferences through your browser settings.

7. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions or concerns about this privacy policy or your personal information, please contact us:

Email: [email protected]
Phone: +254 718 551 100 / 0733 551100
Address: P.O. Box 18358-00500, Sameer Industrial Park, OPP General Motors, Next to East Africa Data Centre, Nairobi, Kenya.

Thank you for trusting PolyPlay Limited with your personal information!

Privacy Policy

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