At PolyPlay Limited, we strive to deliver your orders promptly and efficiently. Below is our shipping policy that outlines everything you need to know about shipping your purchases.
We ship our products to various locations within Kenya and surrounding areas. If you are located outside our shipping zones, please contact us for assistance.
Once you place your order, we will prepare it for shipping. Please allow 1-3 business days for order processing. We will send you an email confirmation once your order is shipped.
We use trusted courier services to deliver your order. The available shipping methods and rates will be displayed at checkout.
4. Delivery Times
Shipping costs are calculated at checkout based on the chosen shipping method and your location. You will see the total shipping cost before you complete your order.
Once your order has shipped, you will receive an email with a tracking number that you can use to follow your package’s journey.
If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate. If your order is lost in transit, we will work with the courier service to resolve the situation.
If you order multiple items, they may be shipped separately if they are not available at the same time. You will receive an email for each shipment with separate tracking information.
9. Customer Support
If you have any questions regarding shipping or need assistance with your order, please reach out to us:
Thank you for choosing PolyPlay Limited! We appreciate your business and are here to ensure your shopping experience is smooth and enjoyable.
At Polyplay, we help kids thrive with personalised play experiences. Ready to explore?
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