Terms and Conditions

Not sure what you're looking for?

Effective Date: 8 April 2025

Welcome to PolyPlay Limited! These Terms and Conditions outline the rules and expectations for using our website and services. By using our site, you agree to these terms. If you do not agree, please do not use our site.

1. Acceptance of Terms

By accessing or using our website, you accept and agree to be bound by these Terms and Conditions. If you are using the site for an organisation, you are representing that you have the authority to bind that organisation.

2. Products and Services

PolyPlay Limited offers a variety of products, including playground equipment, toys, furniture, and planters. We strive to provide accurate descriptions and images of our products, but we cannot guarantee that every detail is perfect.

3. Ordering and Payment

Placing Orders: You can place an order for our products through our website. Once you submit your order, you will receive a confirmation via email.
Payment: All payments are processed through secure payment gateways. By placing an order, you agree to pay the total amount, including any applicable taxes and shipping fees.

4. Shipping and Delivery

We aim to deliver your products in a timely manner. Delivery times may vary based on your location. We are not responsible for delays caused by factors outside our control, such as weather or shipping carrier issues.

5. Returns and Refunds

If you are not satisfied with your purchase, please contact us within 14 days of receiving the product. We will provide instructions for returns. Products must be unused and in the original packaging to qualify for a refund or exchange.

6. User Responsibilities

When using our website, you agree to:

Provide accurate information when creating an account or placing an order.
Keep your account information secure and confidential.
Notify us immediately if you notice any unauthorised use of your account.

7. Intellectual Property

All content on our website, including logos, images, text, and graphics, is the property of PolyPlay Limited or our licensors. You may not use, reproduce, or distribute any of our content without written permission.

8. Limitation of Liability

PolyPlay Limited is not liable for any indirect, incidental, or consequential damages that may occur from using our website or products. Our liability is limited to the maximum extent permitted by law.

9. Changes to These Terms

We may update these Terms and Conditions from time to time. If significant changes are made, we will notify you through our website or via email. Your continued use of the site after changes signifies your agreement to the new terms.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Kenya, without regard to its conflict of laws principles.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

Email: [email protected]
Phone: +254 718 551 100 / 0733 551100
Address: P.O. Box 18358-00500, Sameer Industrial Park, OPP General Motors, Next to East Africa Data Centre, Nairobi, Kenya.

Thank you for choosing PolyPlay Limited! Happy shopping!